Shipping & Returns

Shipping Policy

1. Shipping Locations
  • We currently ship across India.
2. Processing Time
  • Orders are processed within 2–5 business days after confirmation.
3. Delivery Time
  • Standard delivery usually takes 5–10 business days, depending on your location.
4. Shipping Charges
  • Shipping charges will be calculated and displayed at checkout.
5. Customer Responsibility for Delivery Details
  • It is the sole responsibility of the customer to ensure that the correct delivery address and contact number are entered at the time of placing the order.
  • Sara Aurielle is not responsible for failed, delayed, or misdelivered orders resulting from incorrect or incomplete address or phone number provided by the customer.
  • In such cases, re-shipping charges (if applicable) will be borne by the customer.
6. Delays
  • Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier issues, or public holidays. We are not liable for such delays.
7. Order Tracking
  • Once your order is shipped, tracking details will be shared via email or SMS.

Returns & Refund Policy

1. Returns Eligibility
  • Returns are accepted only in case of:
    • Damaged products
    • Incorrect items received
  • Returns must be initiated by emailing us at saraauriellestore@gmail.com within 48 hours of delivery.
2. Mandatory Unboxing Video

To be eligible for a return or refund:

  • You must record a clear unboxing video immediately upon receiving the package.
  • The video must clearly show:
    • The sealed package with shipping label
    • The unboxing process
    • The invoice/bill inside the package
    • The damaged or incorrect item
  • The video must be sent to: saraauriellestore@gmail.com

⚠️ Without a proper unboxing video, returns/refunds will not be accepted.

3. Return Process
  • Submit your return request by emailing saraauriellestore@gmail.com with your order details and unboxing video.
  • After approval, instructions for return shipping will be shared.
4. Refunds
  • Once the returned product is received and inspected:
    • Refunds will be processed within 5–7 business days.
    • The amount will be credited to your original payment method.
5. Non-Returnable Items
  • Products without original packaging or invoice
  • Items damaged due to misuse or wear and tear
  • Returns requested without proper video proof