Shipping policy

Thank you for shopping with Sara Aurielle. Below are the details of our shipping process to ensure a smooth and transparent experience.

1. Shipping Coverage

2. Order Processing

  • All orders are processed within 2–5 business days after order confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.

3. Shipping Time

  • Estimated delivery time is 5–10 business days depending on your location.
  • Metro cities may receive orders faster than remote areas.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • Any applicable offers like free shipping will be displayed on the website.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS.
  • You can track your order in real-time through the courier partner’s website.

6. Delays & Exceptions

  • While we aim to deliver within the estimated time, delays may occur due to:
    • Weather conditions
    • Courier service disruptions
    • Public holidays or strikes
  • Sara Aurielle is not responsible for delays caused by third-party courier services.

7. Incorrect Address

  • Please ensure that your shipping address and contact details are accurate.
  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

8. Failed Delivery Attempts

  • If delivery fails due to:
    • Customer unavailability
    • Incorrect contact details
  • The courier may attempt redelivery. If the package is returned to us, reshipping charges may apply.

9. Damaged Packages

  • If your package appears damaged or tampered with upon delivery:
    • Do not accept the package if possible, or
    • Record a clear unboxing video immediately after receiving it
  • Share the video with us at saraauriellestore@gmail.com for quick resolution.