Refund policy

1. Returns Eligibility

  • Returns are accepted only in case of:
    • Damaged products
    • Incorrect items received
  • Returns must be initiated through the website within 48 hours of delivery.

2. Mandatory Unboxing Video

To be eligible for a return or refund:

  • You must record a clear unboxing video immediately upon receiving the package.
  • The video must clearly show:
    • The sealed package with shipping label
    • The unboxing process
    • The invoice/bill inside the package
    • The damaged or incorrect item
  • The video must be sent to: saraauriellestore@gmail.com

⚠️ Without a proper unboxing video, returns/refunds will not be accepted.

3. Return Process

  • Submit your return request through the website.
  • After approval, instructions for return shipping will be shared.

4. Refunds

  • Once the returned product is received and inspected:
    • Refunds will be processed within 5–7 business days.
    • The amount will be credited to your original payment method.

5. Non-Returnable Items

  • Products without original packaging or invoice
  • Items damaged due to misuse or wear and tear
  • Returns requested without proper video proof

6. Contact Information

For any queries or concerns, contact us at: